Delivery & Returns
Delivery Time
We do our utmost to deliver your order as quickly as possible. Orders placed on working days before 14:00 are dispatched the same day. Orders placed at the weekend are processed and dispatched on the next working day.
Delivery times vary by country:
- Netherlands
Standard products are dispatched the same day.
Kamado's are delivered within 1 to 3 working days.
- Belgium
Standard products are delivered within 1 to 2 working days.
Kamado's are delivered within 2 to 5 working days.
- Germany and France
Standard products are delivered within 2 to 4 working days.
Kamado's are delivered within 3 to 7 working days.
- Spain and Italy
Standard products are delivered within 4 to 7 working days.
Kamado's are delivered within 5 to 10 working days.
- United Kingdom
Standard products are delivered within 5 to 7 working days.
Kamado's are delivered within 5 to 10 working days. Please note that your order may be subject to customs duties and import taxes upon arrival. These costs are for the account of the recipient.
When placing your order, you can indicate your preferred delivery date for a Kamado.
Kamado Delivery
Your Kamado is delivered to your home by our specialist delivery service. The delivery service will contact you on the day of delivery, approximately half an hour to an hour in advance, so they do not arrive at a closed door. The delivery service delivers to the threshold of the front door, provided the road surface allows it, but always on the ground floor. Please note that the delivery service will not unpack or assemble the Kamado. Do you have a gravel driveway or a difficult to access entrance? There is a chance the Kamado will be delivered in front of the path or driveway. Would you like to know in advance what the options are for your situation? Please contact our customer service at [email protected]. It is important that you are at home on the day of delivery. Kamado's are never delivered to a collection point or parcel locker.
Delivery Costs
Delivery costs depend on the country of destination and the size of your order. In the Netherlands and Belgium we offer free delivery on orders over € 75,-. For orders under € 75,- we charge € 7.95 shipping costs. For Germany, France, Spain and Italy, shipping costs are calculated at checkout and depend on the weight and dimensions of your order. For the United Kingdom, shipping costs are also calculated at checkout. Different shipping costs may apply for the delivery of Kamado's abroad. Please contact us at [email protected] for more information.
Assembly
Your order will be delivered to your home, but in some cases it must be assembled by yourself. Do you need help assembling? Click here for instruction videos or contact our customer service.
Other Products
Charcoal, accessories and Shichirins are shipped via one of our delivery partners. Once your order leaves our warehouse, you will automatically receive a tracking code so you can follow your parcel.
Returns
Are you not satisfied with your order? We are happy to help. If the item is unused, you can return it in its original packaging within 14 days of receipt.
Return Form
Do not forget to complete the return form and include it in your parcel for quick processing. Do not have a return form? Download it here.
Original and Unused Condition
Once your returned item has been received by us, we will check whether it is unused and in its original condition. When the return is accepted, you will receive a confirmation by email. If the item has been used and/or is not in its original condition, the return will be refused.
Return Period
It is possible to return an item within 14 days of receiving your order. After we have received and accepted the return, you will receive a refund within a few days.
Return Costs
The cost of returning items is for your own account and depends on the delivery service you use. Make sure you send the parcel with a tracking code so you can track it at all times. Do not forget to keep your proof of postage. Customers in the Netherlands have the option of returning their order free of charge to our showroom in Terneuzen. For customers outside the Netherlands, returning via the showroom is not possible without contacting us in advance.
Exchanging an Item
Would you like to exchange an item for a different choice? We ask you to return the item and place a new order yourself.
Right of Withdrawal
You have the right to withdraw from your order within 14 days without giving any reason. To exercise this right, please contact us first at [email protected] or by phone on +31 (0)88 688 0600. Please use our return form or send a written statement to the above email address. After receiving your withdrawal request, we will contact you with further instructions.
Right of Inspection and Depreciation
You have the right to open and inspect the product as you would in a shop. If the product has been used more than is reasonably necessary, we reserve the right to charge a depreciation.
Questions?
Is your question not listed here or would you like to know more about delivery in your specific situation? Please contact our customer service, available Monday to Friday from 08:00 to 17:00 at [email protected] or +31 (0)88 688 0600.
